Privacy statement

updated on 22/05/ 2018.

This Privacy Statement describes how the team at Metal Seagulls Ltd handle your personal information, and respect your privacy.

We may amend this statement from time to time, but it will always be visible here on our website for you to see.

All “Personal Information” (information that identifies or can be used to identify, contact, or locate a person) that we collect and hold will be dealt with in accordance with this Privacy statement, as amended from time to time.

We have appointed a data protection officer (DPO) for the Metal Seagulls Ltd, who is responsible for overseeing questions in relation to this privacy statement. If you have any questions or concerns about how we manage your Personal Information, please email us info@metalseagulls.co.uk with ‘FAO Data Protect Officer’ in the subject line.

COLLECTION OF PERSONAL INFORMATION

As a visitor to any of our websites you can engage in most activities without providing any Personal Information.

We try hard to put people on / keep people on our mailing list who want to be there!

If you are on our mailing list, we only store your email on our list without any other identifying details.

However, when you order goods and/or services, we do collect and or store certain other information, such as

• Contact information such as your name, your various phone/ fax numbers, your address and email details
• Personal information such as your job title, job description and company name and company type; and
• Profile data, including your username and password, details about your purchases (if using our web-store)

If you are paying by debit or credit card, we will ask for cardholder  name, billing address,  long number, expiration date, card type and billing address of your credit card (please note this is never stored on our systems but will be entered into the relevant banking app/system for payment). Such data is controlled by the banking service used and is outside of our control.

As is true of the vast majority of websites, we may collect or monitor certain technical and routing information about your computer. For example, browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. This can be used to measure traffic patterns to help us improve our service. We may use services such as Google analytics to help us understand the traffic movement on our sites.

UPDATING YOUR PERSONAL INFORMATION AND PRIVACY PREFERENCES

Upon request Metal Seagulls Ltd will provide you with information about any of your personal information held on our systems. To request this information please contact us at info@metalseagulls.co.uk 

You have the right to access and correct, or delete your Personal Information and privacy preferences at any time.

HOW YOUR PERSONAL INFORMATION IS USED

Metal Seagulls Ltd collects your information in order to provide goods and/or services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your  information to or with third parties in any way other than:-

• To process your financial transactions.
• Send you documents.
• Respond to requests, questions and concerns, including copying in third parties as may be necessary to assist in resolving technical or sales questions.
• Send you requested goods or service information.
• Keep you informed about special offers and services.
• Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
• Meet our research and product/service development needs and to improve our Site, services and offerings;

In certain situations, Metal Seagulls Ltd may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Where required by law (by any legal process served on Metal Seagulls Ltd), and/or when we believe that such disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, to protect minors, or other issues of public importance.

INFORMATION SHARING WITH SERVICE PROVIDERS / AGENTS

As noted above, Metal Seagulls Ltd uses third party credit card processing companies to process payments from you for our goods and services.  These are third parties and outside of our control.

We also share Personal Information with certain companies that provide goods and/or perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We expect any company with which we may share Personal Information to protect that data in a manner consistent with this statement and to limit the use of such Personal Information to the task at hand. (for example in order to resolve a technical support matter, quote preparation, goods ordering, warranty claims, etc.)

We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.

DATA RETENTION

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you good and or services, please contact us at info@metalseagulls.co.uk. We will respond to your request within 30 days. Please understand that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

OPTING OUT

You may “opt out” of receiving Metal Seagulls Ltd email updates, newsletters by sending an email to info@metalseagulls.co.uk

PROTECTION OF YOUR PERSONAL INFORMATION

We strive to protect your Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.

If you have any questions about security of your Personal Information, and how we manage it, you can send us an email at  info@metalseagulls.co.uk

COOKIE AND TRACKING TECHNOLOGIES

Our websites may automatically collect information as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information may be referred to as analytics or ‘click data’.

Technologies such as: cookies, tags and scripts are used by Metal Seagulls Ltd and analytics services and service to provide site features and functionality. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our users as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

• A cookie is a small, text file that a website can send to your computer when you visit one of our sites. We may use session cookies, which terminate when a you close your browser, and/or ‘persistent’ cookies, which remain on your computer until manually deleted. Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you do not want us to deploy cookies to your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie on your computer. If you do not accept cookies it may affect your use of the Site(s).

CHANGES IN PRIVACY STATEMENT

Metal Seagulls Ltd reserves the right to amend this Privacy Statement from time to time. We will advise and post such changes before they take effect and you may always opt out of any of our mailing lists.

LINKS TO THIRD PARTY SITES

Our Site may have links to other Web sites whose privacy practices vary. If you click on a link to or submit personal information to any of those sites, it is covered by their policies, and we have no control over or liabilities in relation to that. This also applies to links to social media sites such as Facebook, Twitter, etc.

CHILDREN

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact info@metalseagulls.co.uk to have the data removed.

PRIVACY COMPLAINTS

Individuals located in certain countries, including the EEA, have certain rights in relation to their data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.

You have the right to request removal of your email from our mailing list any time by emailing info@metalseagulls.co.uk.

Metal Seagulls Ltd takes its users’ privacy concerns seriously. If you believe that we have not conformed to this Privacy Policy with respect to your Personal Information, you may contact us by emailing info@metalseagulls.co.uk. In your email please describe in as much detail as possible the ways in which you believe that the our Privacy Policy has not been complied with. We will investigate your complaint promptly.